Returns & Refunds

At StrandzHairGro, we stand behind the quality of our products. If you are not completely satisfied with your purchase, we are here to help.

1. RETURN WINDOW

You have 30 days from the date of delivery to initiate a return for any physical products purchased from our store.

2. ELIGIBILITY FOR RETURNS

To be eligible for a return, your item must meet the following criteria:

  • Condition: The item must be unused, unopened, and in the same condition that you received it.

  • Packaging: It must be in the original packaging with all seals intact.

  • Hygiene: Due to the nature of our hair care products, we cannot accept returns for bottles that have been opened or tampered with for health and safety reasons.

3. DIGITAL PRODUCTS (EBOOKS)

Please note that our Book of 52 Affirmations is a digital product.

  • Final Sale: Because digital content is delivered instantly and cannot be "returned," all sales of eBooks are final and non-refundable.

  • Support: If you experience any technical issues downloading your file, please contact us immediately for assistance.

4. HOW TO START A RETURN

  1. Contact Us: Email our support team at info@strandzhairgro.com with your order number and the reason for the return.

  2. Approval: Once your return is approved, we will provide you with the return shipping address.

  3. Shipping: Customers are responsible for paying their own shipping costs for returning items. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

5. REFUNDS

  • Inspection: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Processing Time: If approved, your refund will be processed automatically to your original method of payment.

  • Timeframe: Please allow up to 14 days for the funds to appear in your account, depending on your bank or credit card issuer.

6. DAMAGED OR INCORRECT ITEMS

If you receive a product that is damaged or if we sent you the wrong item, please contact us within 48 hours of delivery with a photo of the issue. We will arrange a replacement or full refund at no additional cost to you.